Frequently asked questions

A digital freight forwarder organises transport like a classic forwarder – planning, coordinating the service providers involved and processing the order – but uses digital processes throughout. At SeaFly, an AI records your request, SeaFly plans the right solution and coordinates specialised logistics partners. You have one central contact throughout.

Sea freight (container, RoRo, general cargo, project cargo), air freight (standard, express, vehicles), road freight (general cargo, part and full loads), vehicle transport from cars to construction machinery, plus additional services such as customs clearance, storage, packaging, handling and cargo insurance.

The transport is carried out by selected logistics partners who specialise in the respective service. SeaFly coordinates everyone involved and remains your central contact for the agreed transport service – in accordance with the agreed contractual terms.

The request is free of charge and without obligation. You receive suitable transport offers with the services and costs and decide yourself whether and which offer you book.

Yes, SeaFly organises customs services such as export declarations, import clearance and transit procedures (T1) through specialised customs partners – together with the transport or as a separate service.

You can write your request in your own language. The AI understands many languages and supports multilingual communication with the partners involved.

Simply describe your transport in the chat – in your own words and in your language. The AI recognises goods, route and requirements and only asks for what is still missing. There are no long forms.

You can start without an account. To receive offers, you confirm your e-mail address – this creates your free SeaFly account with your own dashboard.

Offers appear in your dashboard with the services, transit time and price. You are informed by e-mail as soon as there is something new.

You choose an offer in the dashboard and book it with SeaFly. Payment is made digitally, for example by card or bank transfer.

Yes. Status, documents and messages are collected in your dashboard – from the request to the delivery.

That depends on the goods and the route. You upload documents such as invoices or vehicle papers in the dashboard; the AI reads the relevant data, and SeaFly tells you what is still needed.

We process your data in accordance with the GDPR. All details are in our privacy policy.

Register as a transport partner. You store your services, routes and prices and receive matching transport requests – the details are on our partner page.